Privacy Policy for Consumer Complaints

Herrljunga Drycker cares about your privacy and strives to handle your personal data responsibly. This policy explains how we collect, use and protect your data in the event of a complaint about our beverage products.

  1. What data do we collect?

In the event of a consumer complaint, we may need to collect the following personal data:

  • Contact details: Name, e-mail address, telephone number and postal address.
  • Product information: product type, batch number, expiry date, place of purchase and receipt (if applicable).
  • Complaint details: Description of the problem, any pictures and/or samples of the product.
  1. How do we use your data?

We process your data in order to:

  • Manage and investigate your complaint.
  • Communicate with you regarding the case.
  • Improve our products and ensure quality.
  • Comply with statutory obligations under consumer legislation and food laws.
  1. How long do we keep your data?

We only keep your data for as long as necessary to handle the complaint and to comply with our legal requirements. Generally, the data is stored for 12 months after the case has been closed.

  1. Sharing of personal data

We only share your data with third parties in the following cases:

  • Transport company: For possible pick-up of products or replacement by agreement.
  • Authorities: In case of requirements under food law or consumer law.

We never sell or share your data for marketing purposes.

  1. Your rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Get incorrect data corrected.
  • request deletion of your data (unless we need to keep it for legal reasons)
  • object to or restrict the processing of your data
  1. Data security

We take appropriate measures to protect your data against unauthorized access, loss or misuse.

  1. Contact

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise any of your rights, please contact us at

Email: customer-service@herrljungadrycker.com

Phone: 0513-25 40 00
Herrljunga 2025-02-27