{"id":1286,"date":"2025-01-16T13:13:55","date_gmt":"2025-01-16T12:13:55","guid":{"rendered":"https:\/\/herrljungacider.se\/complaints\/"},"modified":"2025-03-11T10:48:04","modified_gmt":"2025-03-11T09:48:04","slug":"complaints","status":"publish","type":"page","link":"https:\/\/herrljungacider.se\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1433805375\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1433805375 {\n  padding-top: 70px;\n  padding-bottom: 70px;\n  min-height: 250px;\n  background-color: #006c35;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1508008120\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-small align-center\"  id=\"row-1242344793\">\n\n\n\t<div id=\"col-14878569\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h1>Thank you for contacting us!<\/h1>\n<p>We appreciate you taking the time to help us get even better.<br>Our ambition is always to deliver high-quality and tasty beverages, and<br>your feedback is invaluable to us.<\/p>\n<p>Below you will find a form with the information we need to identify the<br>product you want to complain about. Please fill in the form as accurately as possible. In the<br>&#8220;Reason for complaint&#8221; field, we ask you to describe your experience in as much detail as you can. For example, it may be about the packaging, the content or something else that<br>did not meet your expectations.   <\/p>\n<p>We look forward to hearing from you and thank you again for your commitment!<\/p>\n<a href=\"https:\/\/herrljungacider.se\/wp-content\/uploads\/2025\/01\/HC-reklamation-SE.pdf\" target=\"_blank\" class=\"button white is-outline\" rel=\"noopener\" >\n\t\t<span>Guide: How to find product information<\/span>\n\t<\/a>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1282-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1282\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1286#wpcf7-f1282-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1282\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1282-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:1282,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false}}\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACXMJRSbRR1CKADr\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<h2 class=\"h3\">Information about the product<\/h2>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Product name\" value=\"\" type=\"text\" name=\"product\" \/><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"article\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Article number\" value=\"\" type=\"text\" name=\"article\" \/><\/span>\n<p class=\"small\">(last 5 digits of the barcode)<\/p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bast-fore\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Best before date + time\" value=\"\" type=\"text\" name=\"bast-fore\" \/><\/span>\n<p class=\"small\"><strong>(batch no.<\/strong> Alk. \u226510% vol.) <\/p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"number-of-items\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Number of packages claimed\" value=\"\" type=\"text\" name=\"number-of-items\" \/><\/span>\n <span class=\"wpcf7-form-control-wrap\" data-name=\"reklamationsorsak\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Reason for complaint\" name=\"reklamationsorsak\"><\/textarea><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"purchase\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Purchase date\" value=\"\" type=\"date\" name=\"purchase\" \/><\/span>\n<div class=\"upload-wrapper\">\n<p>Attach picture of packaging<\/p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bilder\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\"audio\/*,video\/*,image\/*\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"bilder\" \/><\/span>\n<\/div>\n\n<h2 class=\"h3\">Contact details<\/h2>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"firstname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name\" value=\"\" type=\"text\" name=\"firstname\" \/><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"surname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Surname\" value=\"\" type=\"text\" name=\"surname\" \/><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" id=\"phone-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone number\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"e-mail\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail address\" value=\"\" type=\"email\" name=\"e-mail\" \/><\/span>\n\n<h2 class=\"h3\">Payment<\/h2>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"utbetalningsmetod\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"utbetalningsmetod\" value=\"Swish\" \/><span class=\"wpcf7-list-item-label\">Swish<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"utbetalningsmetod\" value=\"Bank account\" \/><span class=\"wpcf7-list-item-label\">Bank account<\/span><\/label><\/span><\/span><\/span>\n\n<div data-id=\"swish-betalning\" data-orig_data_id=\"swish-betalning\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"swish-nummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" id=\"phone-copy\" aria-invalid=\"false\" placeholder=\"Mobile number linked to Swish\" value=\"\" type=\"tel\" name=\"swish-nummer\" \/><\/span>\n<\/div>\n\n<div data-id=\"bank-betalning\" data-orig_data_id=\"bank-betalning\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"clearing\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Clearing number\" value=\"\" type=\"text\" name=\"clearing\" \/><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"kontonummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Account number\" value=\"\" type=\"text\" name=\"kontonummer\" \/><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bank\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Bank account\" value=\"\" type=\"text\" name=\"bank\" \/><\/span>\n<\/div>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-876\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-876\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I accept Herrljunga Cider's <a href=\"https:\/\/herrljungacider.se\/integritetspolicy-reklamation\/\" target=\"_blank\">privacy policy for complaints.<\/a><\/span><\/label><\/span><\/span><\/span>\n<span id=\"wpcf7-69d293fd2a8a7-wrapper\" class=\"wpcf7-form-control-wrap honeypot-275-wrap\" ><input type=\"hidden\" name=\"honeypot-275-time-start\" value=\"1775408125\"><input type=\"hidden\" name=\"honeypot-275-time-check\" value=\"4\"><label for=\"wpcf7-69d293fd2a8a7-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-69d293fd2a8a7-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"honeypot-275\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit a complaint\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1508008120 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n}\n@media (min-width:850px) {\n  #section_1508008120 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\n<style>\n    .remove-file {\n        margin: 0;\n        min-height: unset;\n        line-height: 1;\n        position: absolute;\n        top: 3px;\n        right: 0;\n    }\n<\/style>\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", function () {\n    \/\/ File Upload Remove Button\n    document.querySelectorAll('input[type=\"file\"]').forEach((input) => {\n        let removeBtn = document.createElement(\"button\");\n        removeBtn.textContent = \"Ta bort\";\n        removeBtn.type = \"button\";\n        removeBtn.classList.add(\"remove-file\"); \/\/ Add class\n        removeBtn.style.display = \"none\";\n\n        input.insertAdjacentElement(\"afterend\", removeBtn);\n\n        input.addEventListener(\"change\", function () {\n            if (input.files.length > 0) {\n                removeBtn.style.display = \"inline-block\";\n            }\n        });\n\n        removeBtn.addEventListener(\"click\", function () {\n            input.value = \"\";\n            removeBtn.style.display = \"none\";\n        });\n    });\n\n    \/\/ Copy Tel Field Value\n    let phoneInput = document.getElementById(\"phone-input\");\n    let phoneCopy = document.getElementById(\"phone-copy\");\n\n    if (phoneInput && phoneCopy) {\n        phoneInput.addEventListener(\"input\", function () {\n            phoneCopy.value = phoneInput.value;\n        });\n    }\n});\n<\/script>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1286","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/herrljungacider.se\/en\/wp-json\/wp\/v2\/pages\/1286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herrljungacider.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/herrljungacider.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/herrljungacider.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/herrljungacider.se\/en\/wp-json\/wp\/v2\/comments?post=1286"}],"version-history":[{"count":4,"href":"https:\/\/herrljungacider.se\/en\/wp-json\/wp\/v2\/pages\/1286\/revisions"}],"predecessor-version":[{"id":1337,"href":"https:\/\/herrljungacider.se\/en\/wp-json\/wp\/v2\/pages\/1286\/revisions\/1337"}],"wp:attachment":[{"href":"https:\/\/herrljungacider.se\/en\/wp-json\/wp\/v2\/media?parent=1286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}